Frequently Asked Questions

Everything you need to know about our fresh gourmet deliveries.

How do you ensure the freshness of my order during transit?

All Morueats orders are packed in eco-friendly insulated liners with food-grade gel ice packs to ensure your items stay at the optimal temperature until they reach your doorstep.

What is the cutoff time for next-day delivery?

To receive your order the next day, please place it by 2:00 PM local time, Monday through Thursday. Orders placed after this time or over the weekend will be processed on the next business day.

Are your products sourced sustainably?

Yes, we prioritize partnerships with local farmers and sustainable fisheries that adhere to strict ethical harvesting and organic farming standards.

What should I do if my package arrives damaged?

If your order arrives in poor condition, please take a photo immediately and contact our support team at [email protected] within 24 hours for a full refund or replacement.

Can I modify or cancel my subscription at any time?

Absolutely. You can skip a delivery, change your frequency, or cancel your Morueats subscription directly through your account dashboard with no hidden fees.

Do you offer options for specific dietary restrictions?

We offer a wide range of gluten-free, vegan, and keto-friendly options. You can use our website filters to shop specifically for your dietary needs.