Returns & Exchanges

At Morueats, we strive for 100% satisfaction with every bite; however, due to the perishable nature of our food products, we can only offer returns or replacements for items that arrive damaged or defective. Please contact our support team within 24 hours of delivery to initiate a claim.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged product and the original shipping packaging immediately upon arrival.

• 2.
  Contact Support

  Email our customer service team at [email protected] with your order number and the photos of your items.

• 3.
  Verification Process

  Our quality assurance team will review your claim within 48 hours to determine if a refund or replacement is applicable.

• 4.
  Resolution

  Once approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method.